Refund & Return Policy for Drivers

Effective Date: June 19, 2025

This policy outlines the refund and payment-related rules for drivers using the YanSeva platform.

1. Trip Cancellations by Users

• If a user cancels a confirmed trip after the driver has already started travel toward the pickup point, partial compensation may be issued to the driver (fuel/time-based).
• If a user cancels within the allowed cancellation window (e.g., 30–60 minutes before trip), no compensation will be provided.

2. Trip Cancellations by Drivers

• Frequent cancellations or last-minute cancellations by drivers may result in penalties or account suspension.
• Genuine emergencies must be reported to YanSeva support for exemption from penalties.

3. Advance Payment Refunds

• If the driver cancels a confirmed trip, and the user has paid in advance, the full amount is refunded to the user, and no amount is credited to the driver.
• YanSeva does not refund any platform commissions or fees to drivers once a trip is completed.

4. Payment Disputes

• Drivers must report any unpaid balances (e.g., cash payments not made by the user) to YanSeva within 24 hours of trip completion.
• YanSeva may assist in mediating such disputes but is not liable for final user payments made in cash.

5. Platform Fee Refund

• In case of technical issues or accidental deductions, YanSeva may refund applicable platform charges to the driver’s wallet or bank account after verification.
• Drivers must raise refund requests within 7 days from the date of issue.

6. No Returns Policy

As YanSeva is a service-based platform, there are no "return" options applicable. This policy is limited to refund and payment concerns.

7. Contact Support

For refund-related queries, drivers may contact YanSeva Support at support@yanseva.com or call our helpline.