Driver Cancellation Policy

Effective Date: June 19, 2025

This policy outlines the cancellation rules and penalties applicable to drivers registered on the YanSeva platform.

1. Cancellation Before 1 Hour of Trip Start

• If a driver cancels a confirmed ride *less than 1 hour before the scheduled pickup time, a **penalty of 30% of the total ride fare* will be charged.
• This amount may be deducted from the driver’s wallet or future trip earnings.

2. Acceptable Reasons for Waiver

• Genuine emergencies such as accidents, vehicle breakdown, or medical issues must be reported to YanSeva Support immediately.
• Documentation may be required to waive the penalty.

3. Frequent Cancellations

• Drivers who cancel *more than 3 trips in a 7-day period* without valid reason may face temporary or permanent suspension.
• YanSeva reserves the right to review driver performance and enforce stricter penalties if required.

4. Trip Reassignment

When a driver cancels a confirmed trip, YanSeva will attempt to reassign the ride to another nearby driver to avoid inconvenience to the user.

5. How the Penalty Works

• The 30% penalty is calculated based on the total trip fare confirmed at the time of booking.
• No penalty is charged if the driver cancels more than 1 hour in advance.

6. Contact Support

For issues related to penalties or emergency cancellations, please contact support@yanseva.com or call our driver support line.